Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-services-zapata-texas.primarycareaid.com (hereafter referred to as “Home Care Services Zapata Texas,” “we,” or “us”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked to our platform. These entities have their own privacy policies governing how they collect and use personal data, so we encourage you to review those policies when using such external resources.

Processing Activities

This Privacy Policy is relevant in the following scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • If you visit our websites and engage with the content, including interacting with interactive features.
  • When you choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data to provide and improve our services. The types of information we gather include:

  1. Account Information: Details related to your user account creation and management, including usernames, passwords (hashed), email addresses, and profile preferences.
  2. Payment Information: Data needed for processing transactions, such as credit/debit card numbers, billing addresses, payment history, and transaction IDs.
  3. Financial Information: Personal financial details required for budgeting or financial planning services (if applicable).
  4. Purchase Information: Records of products or services purchased from us, including quantities, purchase dates, and order totals.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile devices when you use our apps, such as device IDs or advertising IDs.
  6. Location Data: Geographic coordinates or location-based services data provided by your device when you interact with our location-enabled services.
  7. Feedback and Reviews: Comments, reviews, ratings, and suggestions you share with us regarding our products or services.
  8. Social Media Information: Personal data we collect from social media platforms when you choose to connect our services with your social media accounts.
  9. Product Information: Details about the products or services you inquire about or purchase, including preferences and customization options.

We obtain this data through various means: user input forms, account registration, order processes, feedback surveys, analytics tools, browser cookies, and third-party partners.

Cookies

We use cookies to enhance your online experience and for analytical purposes. Cookies are small text files stored on your device that help us recognize your browser and provide personalized services. Our cookie policy categorizes them into:

  1. Strictly Necessary: These ensure basic functions of our websites, such as enabling secure connections and allowing you to navigate through pages.
  2. Preference: Cookies in this category remember your preferences and settings to personalize your experience.
  3. Analytics: We use analytics cookies to gather information about how visitors interact with our sites, including the number of visitors, bounce rates, and popular pages.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

The duration for which we store personal data varies based on the type of information and legal requirements:

  • We retain account information as long as your account remains active or until you request its deletion.
  • Payment and financial data are kept for a period required by law (e.g., tax and accounting purposes) and then securely deleted.
  • Purchase records may be retained for order fulfillment, billing, and record-keeping purposes.
  • Location data and log files are typically retained for a limited time to improve our services and are then anonymized or deleted.

You have the right to request deletion of your personal data, subject to legal obligations and retention periods.

Your Rights

Depending on your jurisdiction, you possess certain rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: The right to have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
  • Restriction: Limit our processing of your data in specific situations.
  • Portability: Receive your personal data in a structured format, portable and reusable across services.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: You have the right to take legal action if we discriminate against you for exercising your privacy rights.

To exercise these rights or file complaints/appeals, please contact our Privacy Team at [email protected]. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Information

For any privacy-related inquiries, requests for information, or unsubscription from our communications, please contact us:

We value your trust in handling your personal data, and this policy is designed to ensure a transparent and secure user experience.